TERMS OF USE

Last updated: 2-1-2021

By accessing or using https://www.goodnet.am/ (the “Website”) or its associated services (the “Services”), you agree to the terms and conditions (“Terms”, “Terms of Service”) within this agreement (the “Agreement”). Please read the Agreement carefully before accessing or using the Website or the Services operated by Global Cloud Infrastructure LLC (“goodnet.am”, "us", "we", or "our"), a company registered in Yerevan, Republic of Armenia.

1. Application of the Terms

Depending on your use of the Website and the Services, the Terms may apply to you differently. We reserve the right, at our sole discretion, to update these Terms from time to time. We aim to provide at least 30 days’ notice regarding any material changes prior to any new Terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after the Terms are updated, you agree to be bound by the revised Terms.

If you do not agree with the Terms at any time, you must cease to access or use the Website immediately, you must notify us with your intention to terminate the Agreement, and if you are obligated in accordance with the law to comply with any Terms after termination of the Agreement, then we reserve our rights to enforce compliance with the Terms.

2. Privacy, Security & Your Account

By entering into this Agreement, you understand that our Website and Services operate in accordance with our Privacy Policy. We store data relating to the Services within the following locations: United States, United Kingdom, Germany, and the Netherlands. We have put in place adequate measures required to safeguard personal data that we collect from you. However, you are responsible for any personal data that you provide while using the Services if they are neither required nor actively collected by us.

You are responsible both for the safeguarding the credentials that you use to access the Services and for the activities or actions carried out under your credentials, whether your credentials are associated with our Services or those of a third party. You agree not to disclose your password to any third party.

You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account, so that we are aware of the next steps that should be taken. You must, without delay, mitigate any damage or loss that may extend from any breach of security or unauthorized use of your account.

You are responsible for and shall at all times maintain your data on your own local or remote backup system separate from our equipment or servers. You acknowledge that access to the internet may be interrupted at any time and that hardware is mechanical and prone to failure, without warning. We offer backup services and, if so subscribed, backups are performed on a best-effort basis, but in no event, with backup subscription or otherwise, shall we be responsible to you for any lost files, data, damages or other information further to our Disclaimers & Limitation of Liability section.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

3. Orders, Payments, Cancellations, Termination & Refunds

3.1 - Orders

If you wish to carry out a purchase of any product or service made available through the Services (an "Order"), you may be asked to supply certain information relevant to your Order, such as your name, email address, and contact details. In the event payment to us is initiated via a third party (such as BitPay, PayPal, or other providers with whom we choose to work), you will be providing such payment details through a third party.

You represent and warrant that: (i) you have the legal right and permission to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Orders.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons. We reserve the right to refuse or cancel your order and account if fraud or an unauthorized or illegal transaction is suspected.

3.2 - Payments

All invoices are generated on the 1st of every month, and such invoices specify the amount payable to us by you for your use of Services in the previous month. For example, if you used our Services in the month of January, then we would issue you an invoice for your use of Services in January on the 1st of February. All invoices must be paid within 14 days of the invoice date. Failure to complete payment within this period can result in automatic suspension of Services, and failure to complete payment after 27 days will render all Services to you terminated. We are not obligated to preserve your data following failure to pay within 27 days, and we strongly recommend you make payments on time accordingly.

3.3 - Cancellations

We have the right to cancel an account without any notification and without any reason, but we may provide a refund on a pro-rata basis in the event you did not breach any Terms at the time of cancellation, and such refund may be provided within 90 days of cancellation.

You may can cancel specific products and services that are not Service Level Agreements (“SLAs”) (e.g., Virtual Private Servers (VPSs), Software Licenses, Control Panels, and Backups) included in the Services at any time, and these products and services will be cancelled directly and without a notice period, which means you will pay only for the duration you use of a specific subscription duration (pro-rata basis). Regarding SLAs, these can be cancelled at any time only by providing us 30 days’ notice.

3.4 -Termination & Refunds

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms. If for any reason your account is suspended or deactivated due to a breach of our Terms, you will not be eligible for any refund including your balance.

Upon termination, your right to use the Services will immediately cease. If you wish to terminate your account, you must notify us and await our confirmation, and then you may simply discontinue using the Services.

3.5 - Refunds

We operate on a 7-day money back guarantee. If you are not satisfied with the Services for any reason during the first 7 days from the start of the subscription of the Services, you may submit a request for a cancellation and a refund to info (at) goodnet.am. If we are unable to address your concerns, then we will issue you a refund. Please note that handling costs per refund may reach up to $10. Refunds are available only for the first purchase you make under your account with us.

4. Contests, Sweepstakes & Promotions

Any contests, sweepstakes, or other promotions (collectively, "Promotions") made available through the Services may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules shall apply. In particular, for avoidance of doubt, after any trial period of any Promotion, automatic billing may be enabled.

5. Availability, Uptime & Support

5.1 - Availability

We frequently update our offerings of products and services included in our overall Services. The Services may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other websites. Accordingly, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. Please note our refund policy.

5.2 - Uptime

While we aim to provide 100% uptime, we will utilize our best and reasonable efforts to achieve this.

5.3 - Support

Our support department can be reached via Website chat or via email. We do not offer managed services, and our support team work to address only hardware and network-related matters. If you order a specific SLA through us, then our team will address your technical questions related to the SLA. To contact our support department by email, you may fill in the contact form on our Website or send an email to info (at) goodnet.am. You can reach us 24 hours per day, 7 days a week, 365 days a year.

6. Code of Conduct

You agree to our Code of Conduct by agreeing to our Terms. Our Code of Conduct exists to protect you, us, and third parties from any malicious or unsafe environments. Additionally, it exists to promote fair and acceptable use of our Services.

No illegal activity of any kind is permitted on our servers including, but not limited to: unauthorized storage or distribution of copyrighted software, trademark infringement, warez sites, violations of any state or federal laws or any jurisdiction under which the Terms are governed, and selling or distributing contraband. It is your responsibility to verify compliance with the law.

No internet abuse of any kind is allowed including, but not limited to: spam, mass email programs, cross-posting unsolicited message to online groups, posting obscene or inflammatory messages, threatening internet users, mail bombing, denial of service attacks, and running packet sniffers or port scanners - we operate on a strict anti-spam and anti-abuse policy and will carry out investigations into such activity in order identify and tackle such abuse.

You will take all reasonable steps to maintain adequate data protection legal compliance in your use of our Services, and you must not carry out any activities that in our opinion are in violation of the spirit of our Code of Conduct. You must not use our Services, whether web servers, email servers, or any other servers or applications on our Services in any abusive manner. You must not misuse our system resources, this includes network capacity, CPU usage and storage.

You will take all reasonable steps to use our Services fairly towards us and our other customers, and you will not take any steps that violate acceptable usage defined within the Code of Conduct. You take full responsibility of all scripts and material uploaded through our Services.

Should a service abuse violation occur in our opinion and via our monitoring of Services, which may include inspection of your account and usage of Services, then in addition to all other legal and equitable remedies, we may terminate the account without notice and without any refunds. In such event, you shall be responsible for any and all damages caused to us, and we may charge you an amount equal to the cost associated with repairing any damages done.

7. Disclaimers & Limitation of Liability

8. External Links

Our Services may contain links to external websites or services that are not owned or controlled by us.

Further to the Disclaimers & Limitation of Liability section, we have no control over, nor do we assume any responsibility for, the content, privacy policies, or practices of any external websites or services. You further acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms & conditions, privacy policies, and any other terms of any external (third party) websites or services you access or use.

9. Intellectual Property

The Services and its original content, features and functionality are and shall remain our exclusive property unless otherwise transferred. The Service is protected by copyright, trademark, and other laws of Gibraltar, the United States, the United Kingdom, the Netherlands, and applicable provisions of EU law. Our trademarks and trade dress may not be used in connection with any product or service without our prior written consent.

10. DMCA Notices

Under the Digital Millennium Copyright Act (“DMCA”) it is possible to notify a service provider such as ourselves of a violation of the DMCA. In a DMCA Notice, a copyright owner can request us to remove any copyrighted material hosted on servers controlled by us.

You may submit DMCA Notices to dmca (at) goodnet.am with the following information:
- Full name, telephone number, address, and email address
- Proof of ownership or authorization to act on behalf of the owner of copyrighted material
- Specific website or IP address where the content is hosted
- Reason for notification

If we interpret that the notification provided to us is sufficient for taking action, then we will do so first by notifying the suspected infringer of copyright (the “subject”) of the DMCA Notice, and should the subject not take reasonable action further to our notification, we will suspend the subject’s Services.

11. General

You agree to comply with all rules, regulations, and laws applicable to you in addition to these Terms.

11.1 - Governing Law & Jurisdiction:

These Terms shall be governed and construed in accordance with the laws of Yerevan, Republic of Armenia, without regard to its conflict of law provisions, and you irrevocably agree that the courts of Yerevan, Republic of Armenia have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Agreement or its subject matter or formation, including non-contractual disputes or claims.

11.2 - No Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

11.3 - Force Majeure

We will not be responsible for our availability, uninterrupted uptime, or data backups and integrity in the event of ny change in or new laws, rules or regulations, or any act of a government, central bank, monetary authority or other entity in any country relating to, without limitation, exchange controls, restrictions on convertibility, freezes, moratoria, expropriations, requisitions, changes in a country’s currency for any reason whatsoever (including countries part of any monetary union), involuntary transfers of any kind; force majeure, natural disaster, industrial action, acts of war, acts of terrorism, civil strife, riots or a state of political or economic chaos in any country; or any other circumstances beyond our control.

11.4 - Severance

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect.

11.5 - Entire Agreement

These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

11.6 - Contact & Notice

Please contact info (at) goodnet.am with any questions you may have, and we aim to respond to you in a timely manner. All notices shall be communicated in writing by you or by ourselves through email except where we determine providing notice is reasonable by publishing an announcement on the Website.

VPS Privacy Policy

Effective date: May 23, 2018

Global Cloud Infrastructure ("us", "we", or "our") operates the https://www.goodnet.am website (the "Service").

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

We use your data to provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, accessible from https://www.goodnet.am

Definitions

Service

Service is the https://www.goodnet.am website operated by Global Cloud Infrastructure

Personal Data

Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

Usage Data

Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

Cookies

Cookies are small pieces of data stored on your device (computer or mobile device).

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.

For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller.

We may use the services of various Service Providers in order to process your data more effectively.

Data Subject (or User)

Data Subject is any living individual who is using our Service and is the subject of Personal Data.

Information Collection And Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected

Personal Data

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:

- Email address
- First name and last name
- Phone number
- Address, State, Province, ZIP/Postal code, City
- Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

Usage Data

We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.

Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Examples of Cookies we use:

- Session Cookies. We use Session Cookies to operate our Service.
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
- Security Cookies. We use Security Cookies for security purposes.

Use of Data

Global Cloud Infrastructure uses the collected data for various purposes:

- To provide and maintain our Service - To notify you about changes to our Service - To allow you to participate in interactive features of our Service when you choose to do so - To provide customer support - To gather analysis or valuable information so that we can improve our Service - To monitor the usage of our Service - To detect, prevent and address technical issues - To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information

Legal Basis for Processing Personal Data Under General Data Protection Regulation (GDPR)

If you are from the European Economic Area (EEA), Global Cloud Infrastructure legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

Global Cloud Infrastructure may process your Personal Data because:

• We need to perform a contract with you
• You have given us permission to do so
• The processing is in our legitimate interests and it's not overridden by your rights
• For payment processing purposes
• To comply with the law

Retention of Data

Global Cloud Infrastructure will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Global Cloud Infrastructure will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.

Transfer Of Data

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

If you are located outside Gibraltar and choose to provide information to us, please note that we transfer the data, including Personal Data, to Gibraltar and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Global Cloud Infrastructure will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure Of Data

Business Transaction

If Global Cloud Infrastructure is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.

Disclosure for Law Enforcement

Under certain circumstances, Global Cloud Infrastructure may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Legal Requirements

Global Cloud Infrastructure may disclose your Personal Data in the good faith belief that such action is necessary to:

• To comply with a legal obligation
• To protect and defend the rights or property of Global Cloud Infrastructure
• To prevent or investigate possible wrongdoing in connection with the Service
• To protect the personal safety of users of the Service or the public
• To protect against legal liability

Security Of Data

The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

"Do Not Track" Signals

We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.

Your Data Protection Rights Under General Data Protection Regulation (GDPR)

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Global Cloud Infrastructure aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed what Personal Data we hold about you and if you want it to be removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

The right to access, update or to delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.

The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.

The right to object. You have the right to object to our processing of your Personal Data.

The right of restriction. You have the right to request that we restrict the processing of your personal information.

The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The right to withdraw consent. You also have the right to withdraw your consent at any time where Global Cloud Infrastructure relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests.

You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.

You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://www.google.com/intl/en/policies/privacy/

Behavioral Remarketing

Global Cloud Infrastructure uses remarketing services to advertise on third party websites to you after you visited our Service. We and our third-party vendors use cookies to inform, optimize and serve ads based on your past visits to our Service.

Google AdWords

Google AdWords remarketing service is provided by Google Inc.

You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: https://www.google.com/settings/ads

Google also recommends installing the Google Analytics Opt-out Browser Add-on - https://tools.google.com/dlpage/gaoptout - for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.

For more information on the privacy practices of Google, please visit the Google Privacy Terms web page: https://www.google.com/intl/en/policies/privacy/

Twitter

Twitter remarketing service is provided by Twitter Inc.

You can opt-out from Twitter's interest-based ads by following their instructions: https://support.twitter.com/articles/20170405

You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy

Facebook

Facebook remarketing service is provided by Facebook Inc.

You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950

To opt-out from Facebook's interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217

Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA https://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada https://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe https://www.youronlinechoices.eu/, or opt-out using your mobile device settings.

For more information on the privacy practices of Facebook, please visit Facebook's Data Policy: https://www.facebook.com/privacy/explanation

AdRoll

AdRoll remarketing service is provided by Semantic Sugar, Inc.

You can opt-out of AdRoll remarketing by visiting this AdRoll Advertising Preferences web page: https://info.evidon.com/pub_info/573?v=1nt=1nw=false

For more information on the privacy practices of AdRoll, please visit the AdRoll Privacy Policy web page: https://www.adroll.com/about/privacy

Payments

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).

We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

The payment processors we work with are:

PayPal or Braintree

Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full

Links To Other Sites

Our Service may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By email: [email protected]
• By visiting this page on our website: https://www.goodnet.am/contact/